Customer Service – Ice Fishing

OTTER OUTDOORS- the hottest name in Ice Fishing Houses and Accessories- is looking for a Customer Service Representative to join our team. Otter Outdoors is just one brand we sell. Others include Wave Armor, Beavertail / DOA Decoys, and Rhino Tuff Tanks. We are a family owned company that is experiencing huge growth. Do you have a passion for the outdoors? Love to Ice Fish and Hunt? This may be the job for you.

Job Summary:

This person will have a positive, helpful attitude that will easily translate to our customers. Employee must also possess the ability to multi-task, communicate clearly, and collaborate with internal and external team members and customers.

Duties and Responsibilities:

  • Learn and comprehend product knowledge to become a trusted source to customers
  • Process new sales orders.
  • Provide technical assistance to customers who need help assembling their product or ordering replacement parts.
  • Provide administrative sales support for assigned Sales & Marketing Specialists and for all Sales Managers.
  • Timely follow-up and proactive communication with customers on order status, shipment confirmations, issue resolution and technical support.
  • Proactively and constructively communicate issues to key stakeholders in order to find quick resolution to issues affecting our customers and business.

Education and Experience:

  • Minimum 3 years’ experience in customer service and/or account management role.
  • Experience with MS Office applications- Specifically Microsoft Excel and Word.
  • Have a passion for the outdoors.

Job Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Ability to work well with others.
  • Self-motivated, ability to complete tasks with minimum supervision.
  • Attention to detail required and strong organizational skills.
  • Ability to multi-task in a fast-paced environment.
  • Consistent and punctual attendance to set schedule.

Click here to apply online!

You can also provide us your application or resumé via email or US Mail.

Email your application or resumé to: [email protected]

Mail your application to: IOS | 411 WEST CONGRESS STREET | MAPLE LAKE, MINNESOTA 55358

Please do not contact us via phone about employment.

Innovative Outdoor Solutions (IOS) is an equal opportunity employer.