OTTER OUTDOORS- the hottest name in Ice Fishing Houses and Accessories- is looking for a Customer Service Representative to join our team. Otter Outdoors is just one brand we sell. Others include Wave Armor, Beavertail / DOA Decoys, and Rhino Tuff Tanks. We are a family owned company that is experiencing huge growth. Do you have a passion for the outdoors? Love to Ice Fish and Hunt? This may be the job for you.
This person will have a positive, helpful attitude that will easily translate to our customers. Employee must also possess the ability to multi-task, communicate clearly, and collaborate with internal and external team members and customers.
Duties and Responsibilities:
- Learn and comprehend product knowledge to become a trusted source to customers
- Process new sales orders.
- Provide technical assistance to customers who need help assembling their product or ordering replacement parts.
- Provide administrative sales support for assigned Sales & Marketing Specialists and for all Sales Managers.
- Timely follow-up and proactive communication with customers on order status, shipment confirmations, issue resolution and technical support.
- Proactively and constructively communicate issues to key stakeholders in order to find quick resolution to issues affecting our customers and business.
Education and Experience:
- Minimum 3 years’ experience in customer service and/or account management role.
- Experience with MS Office applications- Specifically Microsoft Excel and Word.
- Have a passion for the outdoors.
Job Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills.
- Ability to work well with others.
- Self-motivated, ability to complete tasks with minimum supervision.
- Attention to detail required and strong organizational skills.
- Ability to multi-task in a fast-paced environment.
- Consistent and punctual attendance to set schedule.
You can also provide us your application or resumé via email or US Mail.
Email your application or resumé to: [email protected]
Mail your application to: IOS | 411 WEST CONGRESS STREET | MAPLE LAKE, MINNESOTA 55358
Please do not contact us via phone about employment.
Innovative Outdoor Solutions (IOS) is an equal opportunity employer.