Customer Service

We are looking for a positive, self motivated Customer Service Representative to join our team and continue our Best In Class Customer Service to our Awesome Customers. We are a family owned company that represents OTTER OUTDOORS, WAVE ARMOR, RHINO TUFF TANKS, and BEAVERTAIL / DOA DECOYS. Do you have a passion for the outdoors? Strong Customer Service skills? Work Hard / Play Hard? This may be the job for you.

Job Summary:

This person will have a positive, helpful attitude that will easily translate to our customers. Employee must also possess the ability to multi-task, communicate clearly, and collaborate with internal and external team members and customers.

Duties and Responsibilities:

  • Learn and comprehend product knowledge to become a trusted source to customers
  • Process new sales orders.
  • Provide technical assistance to customers who need help assembling their product or ordering replacement parts.
  • Provide administrative sales support for assigned Sales & Marketing Specialists and for all Sales Managers.
  • Timely follow-up and proactive communication with customers on order status, shipment confirmations, issue resolution and technical support.
  • Proactively and constructively communicate issues to key stakeholders in order to find quick resolution to issues affecting our customers and business.

Education and Experience:

  • Minimum 3 years’ experience in customer service and/or account management role.
  • Experience with MS Office applications- Specifically Microsoft Excel and Word.
  • Ability to learn quickly, with a hands-on approach.

Job Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills.
  • TEAM focused attitude
  • Self-motivated, ability to complete tasks with minimum supervision.
  • Attention to detail required and strong organizational skills.
  • Ability to multi-task in a fast-paced environment.
  • Consistent and punctual attendance to set schedule.


  • Full-Time
  • Mon – Fri: 8:30 – 5:00
  • OPTIONAL Part-Time (30 Hours)
  • No Week-Ends


  • Medical/Dental/Vision
  • Paid Vacation & Holidays
  • 401k
  • Annual Profit Sharing Bonus
  • Employee Discounts

Click here to apply online!

You can also provide us your application or resumé via email or US Mail.

Email your application or resumé to: [email protected]

Mail your application to: IOS | 411 WEST CONGRESS STREET | MAPLE LAKE, MINNESOTA 55358

Please do not contact us via phone about employment.

Innovative Outdoor Solutions (IOS) is an equal opportunity employer.