Customer Service

Ability to multi-task and prioritize requests and responsibilities from both internal and external
customers. This person will have a positive, helpful attitude that will easily translate to our
customers. Employee must also possess the ability to collaborate with and diffuse
confrontational interactions and mitigate resolution whenever possible to create a win-win for
our company and our customers.

Duties and Responsibilities:

  • Learn and comprehend product knowledge to become a trusted source to customers.
  • Primary point of contact for assigned customer/business groups/dealers/distributors/etc.
  • Process new sales orders.
  • Administer warranty return process.
  • Provide simple technical assistance for part number inquiries and warranty resolution.
  • Provide administrative sales support for assigned Sales & Marketing Specialists and for
    all Sales Managers.
  • Timely follow-up and proactive communication with customers on order status, shipment
    confirmations, issue resolution and technical support.
  • Proactively and constructively communicate issues to key stakeholders in order to find
    quick resolution to issues affecting our customers and business.
  • Filing, as needed.
  • Other duties as assigned.

Education and Experience:

  • High school diploma.
  • Minimum 3 years’ experience in customer service and/or account management role.
  • Experience with MS Office applications.

Job Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Ability to work well with others.
  • Solid analytical skills.
  • Self-motivated, ability to complete tasks with minimum supervision.
  • Attention to detail required and strong organizational skills.
  • Ability to multi-task in a fast-paced environment.
  • Consistent and punctual attendance to set schedule.

Physical Requirements:

  • Regularly required to sit or stand for extended periods of time.
  • Regularly required to move about the facility as needed.
  • Exposure to shop elements such as noise, dust, fumes and odors.
Click here to apply online!

You can also provide us your application or resumé via email or US Mail.

Email your application or resumé to: [email protected]

Mail your application to: IOS | 411 WEST CONGRESS STREET | MAPLE LAKE, MINNESOTA 55358

Please do not contact us via phone about employment.

Innovative Outdoor Solutions (IOS) is an equal opportunity employer.